Customers of several private sectors and well-known banks complained regarding encountering many issues in net and mobile banking in the course of the last few days, those of HDFC Bank, Kotak Mahindra Bank, and YES Bank are comprehended to have been most influenced by these ‘outages’.
The issue, which made its appearance on the 1st of October, is by all accounts has been halfway settled, however numerous customers kept on facing certain issues while signing in to their accounts through the Internet and other apps.
While bank executives note that a mix of the festive season and the beginning of the month when salaries are credited just as some IT issue may have been the other reasons to have expanded the heap on servers. Following the restrictions at Punjab and Maharashtra Cooperative Bank, withdrawals had additionally increased after frenzy among certain depositors.
While the HDFC Bank, which is in the middle of a ‘festive sale’, appears to have briefly withdrawn an extra security feature for logging into net banking. Kotak Mahindra Bank’s net banking page shows this message: “Due to high volume, you may experience some delay while accessing Net Banking. We will fix this soon. We regret any inconvenience caused.”
And at the same time, HDFC Bank spokesperson states that “Transactions through both net banking and mobile (app) banking have been very slow at times over the last couple of days, but they are going through. Though there isn’t nothing to be unduly worried about, we regret the inconvenience caused (to our customers).”
Nevertheless, the banks have guaranteed that they’re making a decent attempt to resolve the issue and will ensure that the operations mentioned become, to a great extent, standardized at the earliest opportunity.
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